Total quality management the route to improving performance /
Oakland, John S.
Total quality management the route to improving performance / John S. Oakland - 2nd ed - Oxford Butterworth-Heinemann 1989 - 463p. ill. 24cm
0750609931
Management by objectives
Total quality management the route to improving performance / John S. Oakland - 2nd ed - Oxford Butterworth-Heinemann 1989 - 463p. ill. 24cm
0750609931
Management by objectives