Measuring and managing customer satisfaction going for the gold /
Kessler, Sheila
Measuring and managing customer satisfaction going for the gold / Sheila Kessler - Wisconsin ASQC Quality Press 1996 - 228p. ill. 26cm.
0873893646
Customer satisfaction - evaluation
Measuring and managing customer satisfaction going for the gold / Sheila Kessler - Wisconsin ASQC Quality Press 1996 - 228p. ill. 26cm.
0873893646
Customer satisfaction - evaluation