Mengendali aduan pelanggan (Record no. 8596)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00653nam a2200217#a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0000009147 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | BHEUU |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 230711s2002 xx 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9832473845 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | BHEUU |
| 090 00 - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | 658.8342 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) | DEN |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Denham, Jennifer |
| Relator term | author. |
| 245 #0 - TITLE STATEMENT | |
| Title | Mengendali aduan pelanggan |
| Remainder of title | mengubah cabaran kepada peluang / |
| Statement of responsibility, etc. | Jennifer Denham;penterjemah.Mohd.Rizal Saidin |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Petaling Jaya |
| Name of publisher, distributor, etc. | Prentice Hall Pearson Malaysia |
| Date of publication, distribution, etc. | 2002 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 250ms. |
| Other physical details | ill. |
| Dimensions | 21cm |
| 440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE | |
| Title | Rahsia Kejayaan |
| 650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer behavior |
| 650 20 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer complaints |
| 650 20 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer relations |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Book |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total checkouts | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| BHEUU Library | BHEUU Library | Open Shelf | 30/07/2003 | 177.72 | 658.8342 DEN | 0000009701 | 12/07/2023 | 177.72 | 12/07/2023 | Book |