GallagherRichard S. <br/><br/>
What to say to a porcupine  20 humorous tales that get to the heart of great customer service / 
Richard S. Gallagher 
 - New York  American Management Association  2008 
 - xiv 111p  ill.  20cm 
<br/><br/><label>ISBN: </label>9780814410554 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Humor<br/>Customer services--Humor<br/>Customer sevices--Management--Humor