Dianna Booher <br/><br/>
Communicate with confidence !  how to say it right the first time and every time / 
by Dianna Booher 
 - New York  McGraw-Hill  c2012 
 - 475p  23cm 
<br/><br/><label>ISBN: </label>9780071770132 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication<br/>Interpersonal communication