Yardley, Gary <br/><br/>
7 days to top notch customer service / 
Gary Yardley Jan Kelly 
 - Singapore  Times Books International  1996 
 - 167p.  24cm 
 - Times business .
<br/><br/><label>ISBN: </label>9812046534 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfaction--evaluation