Bhote, Keki R. <br/><br/>
Beyond customer satisfaction to customer loyalty  the key to greater profitabality / 
Keki R.Bhote 
 - New York  American Management Association  1996 
 - 148p.  ill.  22cm 
<br/><br/><label>ISBN: </label>0814423620 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfaction<br/>Customer services