Denham, Jennifer <br/><br/>
Mengendali aduan pelanggan  mengubah cabaran kepada peluang / 
Jennifer Denham;penterjemah.Mohd.Rizal Saidin 
 - Petaling Jaya  Prentice Hall Pearson Malaysia  2002 
 - 250ms.  ill.  21cm 
 - Rahsia Kejayaan .
<br/><br/><label>ISBN: </label>9832473845 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer behavior<br/>Consumer complaints<br/>Consumer relations