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61.
Uncommon Service How to win by putting customers at the core of your business / Frances Frei Anne Morriss by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston Mass Harvard Business Review Press c2012
Availability: Items available for loan: BHEUU Library (1)Call number: 658.812 FRE.

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62.
What were they thinking? unconventional wisdom about management / Jeffrey Pfeffer by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston Mass Harvard Business School Press 2007
Availability: Items available for loan: BHEUU Library (1)Call number: 658 JEF.

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