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1.
7 days to top notch customer service / Gary Yardley Jan Kelly by Series: Times business
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Singapore Times Books International 1996
Availability: Items available for loan: BHEUU Library (1)Call number: 658.812 YAR.

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2.
Measuring and managing customer satisfaction going for the gold / Sheila Kessler by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Wisconsin ASQC Quality Press 1996
Availability: Items available for loan: BHEUU Library (1)Call number: 658.812 KES.

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