| 000 | 00587nam a2200193#a 4500 | ||
|---|---|---|---|
| 001 | 0000012271 | ||
| 003 | BHEUU | ||
| 008 | 230711s2012 xx 000 0 eng d | ||
| 020 | _a9781422133316 | ||
| 040 | _aBHEUU | ||
| 090 | 0 | 0 |
_a658.812 _bFRE |
| 100 |
_aFreiFrances _eauthor. |
||
| 245 | 0 |
_aUncommon Service _bHow to win by putting customers at the core of your business / _cFrances Frei Anne Morriss |
|
| 260 |
_aBoston Mass _bHarvard Business Review Press _cc2012 |
||
| 300 |
_a247p. _c24cm |
||
| 650 | 1 | 0 | _aCustomer relations |
| 650 | 2 | 0 |
_aService industries _xManagement |
| 942 | _cBOK | ||
| 999 |
_c11689 _d11689 |
||