| 000 | 00584nam a2200205#a 4500 | ||
|---|---|---|---|
| 001 | 0000005200 | ||
| 002 | 000005205 | ||
| 003 | BHEUU | ||
| 008 | 230711s1995 xx 000 0 eng d | ||
| 020 | _a9839156063 | ||
| 040 | _aBHEUU | ||
| 090 | 0 | 0 |
_a658.562 _bKES |
| 100 |
_aKessler, Sheila _eauthor. |
||
| 245 | 0 |
_aTotal quality service _ba simplified approach to using the balbriggan award criteria / _cSheila Kessler |
|
| 260 |
_aKuala Lumpur _bSyarikat First Agency _c1995 |
||
| 300 |
_a161p. _bill. _c23cm |
||
| 650 | 1 | 0 | _aCustomer services |
| 650 | 2 | 0 | _aQuality control |
| 942 | _cBOK | ||
| 999 |
_c4829 _d4829 |
||