| 000 | 00545nam a2200193#a 4500 | ||
|---|---|---|---|
| 001 | 0000005532 | ||
| 002 | 000005537 | ||
| 003 | BHEUU | ||
| 008 | 230711s1996 xx 000 0 eng d | ||
| 020 | _a0873893646 | ||
| 040 | _aBHEUU | ||
| 090 | 0 | 0 |
_a658.812 _bKES |
| 100 |
_aKessler, Sheila _eauthor. |
||
| 245 | 0 |
_aMeasuring and managing customer satisfaction _bgoing for the gold / _cSheila Kessler |
|
| 260 |
_aWisconsin _bASQC Quality Press _c1996 |
||
| 300 |
_a228p. _bill. _c26cm. |
||
| 650 | 1 | 0 | _aCustomer satisfaction - evaluation |
| 942 | _cBOK | ||
| 999 |
_c5145 _d5145 |
||