| 000 | 00579nam a2200217#a 4500 | ||
|---|---|---|---|
| 001 | 0000005693 | ||
| 002 | 000005698 | ||
| 003 | BHEUU | ||
| 008 | 230711s1996 xx 000 0 eng d | ||
| 020 | _a9812046534 | ||
| 040 | _aBHEUU | ||
| 090 | 0 | 0 |
_a658.812 _bYAR |
| 100 |
_aYardley, Gary _eauthor. |
||
| 245 | 0 |
_a7 days to top notch customer service / _cGary Yardley Jan Kelly |
|
| 260 |
_aSingapore _bTimes Books International _c1996 |
||
| 300 |
_a167p. _c24cm |
||
| 440 | _aTimes business | ||
| 650 | 1 | 0 |
_aCustomer satisfaction _xevaluation |
| 700 | _aKelly Jan | ||
| 942 | _cBOK | ||
| 999 |
_c5294 _d5294 |
||