| 000 | 00520nam a2200205#a 4500 | ||
|---|---|---|---|
| 001 | 0000005914 | ||
| 002 | 000005919 | ||
| 003 | BHEUU | ||
| 008 | 230711s1998 xx 000 0 eng d | ||
| 020 | _a0814470289 | ||
| 040 | _aBHEUU | ||
| 090 | 0 | 0 |
_a658.812 _bBES |
| 245 | 0 |
_aBest practices in customer service / _cedited by Ron Zemke John A. Woods |
|
| 260 |
_aNew York _bAMACOM _c1998 |
||
| 300 |
_a414p. _bill. _c30 cm. |
||
| 650 | 1 | 0 | _aCustomer Services |
| 700 | _aWoods John A. | ||
| 700 | _aZemke Ron | ||
| 942 | _cBOK | ||
| 999 |
_c5503 _d5503 |
||