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| 008 | 230711s2002 xx 000 0 eng d | ||
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_a658.8342 _bDEN |
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_aDenham, Jennifer _eauthor. |
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_aMengendali aduan pelanggan _bmengubah cabaran kepada peluang / _cJennifer Denham;penterjemah.Mohd.Rizal Saidin |
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| 260 |
_aPetaling Jaya _bPrentice Hall Pearson Malaysia _c2002 |
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_a250ms. _bill. _c21cm |
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| 440 | _aRahsia Kejayaan | ||
| 650 | 1 | 0 | _aConsumer behavior |
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| 650 | 2 | 0 | _aConsumer relations |
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