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Total quality service a simplified approach to using the balbriggan award criteria /

Kessler, Sheila

Total quality service a simplified approach to using the balbriggan award criteria / Sheila Kessler - Kuala Lumpur Syarikat First Agency 1995 - 161p. ill. 23cm

ISBN: 9839156063

Subjects--Topical Terms:
Customer services
Quality control

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