Best practices in customer service / (Record no. 5503)

MARC details
000 -LEADER
fixed length control field 00520nam a2200205#a 4500
001 - CONTROL NUMBER
control field 0000005914
003 - CONTROL NUMBER IDENTIFIER
control field BHEUU
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 230711s1998 xx 000 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0814470289
040 ## - CATALOGING SOURCE
Original cataloging agency BHEUU
090 00 - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN)
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) 658.812
Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) BES
245 #0 - TITLE STATEMENT
Title Best practices in customer service /
Statement of responsibility, etc. edited by Ron Zemke John A. Woods
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York
Name of publisher, distributor, etc. AMACOM
Date of publication, distribution, etc. 1998
300 ## - PHYSICAL DESCRIPTION
Extent 414p.
Other physical details ill.
Dimensions 30 cm.
650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer Services
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Woods John A.
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Zemke Ron
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Total checkouts Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
        BHEUU Library BHEUU Library Open Shelf 12/07/2023 210.80   658.812 BES 0000007475 12/07/2023 210.80 12/07/2023 Book
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