Best practices in customer service / (Record no. 5503)
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000 -LEADER | |
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fixed length control field | 00520nam a2200205#a 4500 |
001 - CONTROL NUMBER | |
control field | 0000005914 |
003 - CONTROL NUMBER IDENTIFIER | |
control field | BHEUU |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 230711s1998 xx 000 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 0814470289 |
040 ## - CATALOGING SOURCE | |
Original cataloging agency | BHEUU |
090 00 - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | 658.812 |
Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) | BES |
245 #0 - TITLE STATEMENT | |
Title | Best practices in customer service / |
Statement of responsibility, etc. | edited by Ron Zemke John A. Woods |
260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
Place of publication, distribution, etc. | New York |
Name of publisher, distributor, etc. | AMACOM |
Date of publication, distribution, etc. | 1998 |
300 ## - PHYSICAL DESCRIPTION | |
Extent | 414p. |
Other physical details | ill. |
Dimensions | 30 cm. |
650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Customer Services |
700 ## - ADDED ENTRY--PERSONAL NAME | |
Personal name | Woods John A. |
700 ## - ADDED ENTRY--PERSONAL NAME | |
Personal name | Zemke Ron |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Koha item type | Book |
Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total checkouts | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type |
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BHEUU Library | BHEUU Library | Open Shelf | 12/07/2023 | 210.80 | 658.812 BES | 0000007475 | 12/07/2023 | 210.80 | 12/07/2023 | Book |