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	1.	Beyond customer satisfaction to customer loyalty the key to greater profitability / Keki R. Bhote by Bhote, Keki R [author.] Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York American Management Association 1996 Availability: Items available for loan: BHEUU Library (1)Call number: 658.812 BHO. Place hold Add to cart (remove)
	2.	Beyond customer satisfaction to customer loyalty the key to greater profitabality / Keki R.Bhote by Bhote, Keki R [author.] T Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York American Management Association 1996 Availability: Items available for loan: BHEUU Library (1)Call number: 658.812 BHO. Place hold Add to cart (remove)
	3.	Lead by Example / John Baldoni by BaldoniJohn [author.] Material type: Text; Format: print ; Literary form: Not fiction Publication details: American Management Association New york 2009 Availability: Items available for loan: BHEUU Library (1)Call number: 658.4092 BAL. Place hold Add to cart (remove)
	4.	What to say to a porcupine 20 humorous tales that get to the heart of great customer service / Richard S. Gallagher by GallagherRichard S [author.] Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York American Management Association 2008 Availability: Items available for loan: BHEUU Library (1)Call number: 658.8 GAL. Place hold Add to cart (remove)

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