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	1.	E-service 24 ways to keep your customers when the competition is just a click away / Ron Zemke Tom Connellan by Zemke, Ron [author.] Connellan Tom Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York AMACOM 2001 Availability: Items available for loan: BHEUU Library (1)Call number: 658.812 ZEM. Place hold Add to cart (remove)
	2.	Best practices in customer service / edited by Ron Zemke John A. Woods by Woods John A Zemke Ron Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York AMACOM 1998 Availability: Items available for loan: BHEUU Library (1)Call number: 658.812 BES. Place hold Add to cart (remove)

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