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1.
Measuring and managing customer satisfaction going for the gold / Sheila Kessler by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Wisconsin ASQC Quality Press 1996
Availability: Items available for loan: BHEUU Library (1)Call number: 658.812 KES.

2.
Total quality service a simplified approach to using the balbriggan award criteria / Sheila Kessler by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Kuala Lumpur Syarikat First Agency 1995
Availability: Items available for loan: BHEUU Library (1)Call number: 658.562 KES.

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