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1.
Fish A Remarkable Way to Boost Morale and Improve Results / Stephen C. Lundin... [et al.] by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London Holder and Stoughton 2001
Availability: Items available for loan: BHEUU Library (2)Call number: 658.3 LUN, ...

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2.
Fish Tales / Stephen C. Lundin... [et al.] by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Hyper ion 2002
Availability: Items available for loan: BHEUU Library (2)Call number: 658.3 LUN, ...

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3.
Beyond customer satisfaction to customer loyalty the key to greater profitability / Keki R. Bhote by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York American Management Association 1996
Availability: Items available for loan: BHEUU Library (1)Call number: 658.812 BHO.

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4.
Beyond customer satisfaction to customer loyalty the key to greater profitabality / Keki R.Bhote by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York American Management Association 1996
Availability: Items available for loan: BHEUU Library (1)Call number: 658.812 BHO.

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5.
Best practices in customer service / edited by Ron Zemke John A. Woods by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York AMACOM 1998
Availability: Items available for loan: BHEUU Library (1)Call number: 658.812 BES.

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6.
Total quality service a simplified approach to using the balbriggan award criteria / Sheila Kessler by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Kuala Lumpur Syarikat First Agency 1995
Availability: Items available for loan: BHEUU Library (1)Call number: 658.562 KES.

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7.
Customer service career success through customer satisfaction / Paul R. Timm by
Edition: Second edition
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey Upper Saddle River 2001
Availability: Items available for loan: BHEUU Library (1)Call number: 340.02373 TIM.

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8.
Pengurusan khidmat pelanggan petua & teknik / Rahmat Ismail by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Kuala Lumpur Utusan Publications & Distributors Sdn Bhd 2001
Availability: Items available for loan: BHEUU Library (1)Call number: 658.812 RAH.

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9.
Empowerment a way of life / John Tschohl by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Petaling Jaya Advantage Quest Publications 2011
Availability: Items available for loan: BHEUU Library (1)Call number: 658.314 JOH.

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10.
Service innovation how to go from customer needs to breakthrough services / Lance Bettencourt by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: United States McGraw-Hill 2010
Availability: Items available for loan: BHEUU Library (1)Call number: 658.8912 BET.

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11.
What to say to a porcupine 20 humorous tales that get to the heart of great customer service / Richard S. Gallagher by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York American Management Association 2008
Availability: Items available for loan: BHEUU Library (1)Call number: 658.8 GAL.

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